---
title: "Privacy Policy"
url: https://chatbotsense.com/privacy/
description: "ChatBot Sense privacy policy covering account information, service usage, security, retention, and user rights."
---

# Privacy Policy

Legal desk / policy 01

Last updated: June 20, 2025

## 1. Information We Collect

We collect information you provide directly to us when you create an account, purchase credits, or use our chatbot services. This includes:

- Account information, including email and name
- Payment information for credit purchases
- Usage data from chatbot interactions
- Technical data, including IP address, browser type, and device information

## 2. How We Use Your Information

We use the information we collect to:

- Provide and maintain our chatbot services
- Process credit purchases and track usage
- Improve our AI models and service quality
- Communicate with you about your account and services
- Ensure security and prevent fraud

## 3. Credit System

Our service operates on a credit-based system where:

- Credits are purchased upfront and used for AI interactions
- Credits do not expire and remain in your account indefinitely
- All purchases are final and non-refundable
- Usage is tracked and deducted from your credit balance in real time

## 4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

## 5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

## 6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to data portability

## 7. Contact Us

If you have questions about this Privacy Policy, contact [privacy@chatbotpro.com](mailto:privacy@chatbotpro.com).